Why Do You Need London IT Support?

IT Support covers the support for any form of technology in an organization, which includes managing software, hardware, networks and maintaining processes that manage data and information. IT support is the technical support that ensures the company runs smoothly.

The principal task for IT Support teams maintaining computers and networks throughout companies, while resolving technical issues while managing installation of software and configuring hardware.

Why do you Need IT Support?

Another important task that is essential for IT support is to oversee the security of the company by keeping systems and data secure from cyber-attacks. IT professionals will be capable of identifying and fixing possible security risks by installing the most efficient security measures to reduce the threat of a compromised computer, network, or software.

Just some of the areas support teams for tech include:

Computer Networks, Cabling and Wiring
Cyber Security
Spam Protection
Maintaining Software like Accounts and CRM Software
Disaster Recovery and Backups
Hosting as well as Cloud Computing
Business Continuity
Computer Repair
Server Maintenance
Technical Help Desk

IT Support Overview

What is the importance of technical support?

Making sure your business runs smoothly is always a top priority however there will always be challenges, like problems with software, user issues installations, damaged computers etc. IT Support plays an important role in the management of a business’s Help Desk. IT professionals can log issues or problems (commonly referred to as tickets or instances) to be addressed, ensuring that there is a minimal time for downtime for your company.

IT Security Support

Security threats to computer systems are growing and IT management and support is essential to manage the entire process of reducing risk for your company. Computer security safeguards against the loss or damage to computers. IT tech teams usually focus on some of the areas listed below:

Network Security
Spam Protection
Email encryption
Content Filtering
Unified Threat Management
Virus Protection

Cloud Computing Support Cloud Computing

Cloud computing is widely used by many businesses and IT professionals are responsible for several Cloud computing fields, such as:

Hosted Microsoft Exchange
Hosted Servers and Desktops
Cloud Backup , File Sharing and Cloud Storage
Cloud Hosted VOIP
Office 365

Software Support

Software is a vital aspect of running your company and your IT staff will need to manage upgrades, installs remote troubleshooting and usability assistance solving errors, and resolving technical issues. Some of the software systems IT experts will require to support includes:

Accounting packages like Sage
Customer Relationship Management systems
Tools for reporting
ERP systems
Asset Management Software
Data Integration
Communication Software
Service Software

Hardware Support

An IT support staff would typically handle a range of devices, including laptops, desktops and tablets and servers, as well as monitors, servers scanners, printers and routers.

Data Backup and Disaster Recover

The process of backing up your files and data to a separate storage location is essential in the event the files become lost or damaged. Damage to files can occur due to a number of reasons including power outages, failing hard drives, operating system failures along with security problems, viruses, and other issues. Typically your IT support teams will handle these backups, and handle disaster recovery by restoring those backups and data.

Managed IT support in London

Outsourcing your IT Services is fast becoming the preferred option for many businesses as it is cost-effective and lets you stay concentrated on your primary business Some of the benefits of managed IT services includes:

Manage your costs and reduce costs for staff
Access to IT Professionals with Experience
Quickly Implement New Technology
Reduce the risk your business faces
Increased Efficiency
Remote access allows quick resolution to tech issues