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Reasons To Use Professionals For AWS Support

AWS offers a number of support plans, however they’ll need strong internal resources.

Important Takeaways

AWS provides four support plans that include basic developer, developer, enterprise and enterprise
Each offers a different tier of support with a distinct cost , which is contingent on your total charges This can cause confusion
Support services aren’t as good, may not be sufficient for your business, and you may not have the IT department to aid in the process
A managed service provider provides all-inclusive services and an expert team at a fraction of the cost of forming your own team
A managed service provider can make budgeting simple by providing a fixed monthly price

Amazon Web Services (AWS) is the globe’s largest provider of cloud services, with more than one million users in the business sector. Although they offer customer support, the base plan only offers whitepapers and documentation as well as forums for assistance. They also offer resource guidance as well as health checks of services via an online dashboard, as well as a few other services but they do not offer any technical support.

AWS provides premium support, with the ability to provide architectural guidance for specific scenarios However, it does not provide code development, custom software debugging, and no system administration. In addition, support fees are set on a per-account base, and how much you’ll be charged every month is not known.

The level of support is likely to be insufficient for your business, which is the reason why many AWS customers are using an AWS Managed Services Provider (MSP) for a one-on one attention with predictable pricing, as well as the comprehensive guidance and experience they require to help support their whole business. Let’s examine the different support options AWS offers under their various plans, and how an MSP could be the perfect fit for what you need for your business.

AWS Support plans

AWS offers basic plans, including developer, business enterprise on-rampand support plans, each with different features. The basic plan, along with the following add-ons:

Basic Support Plan

The plan is completely free of charge for everyone AWS customers. It also offers:

AWS documentation
Technical papers
Forums for support
Health checks for service – access to all checks in the Service Quotas category, along with six checks from the Security category
Best practices and guides

The plan also provides account and billing questions as well as support for service quote increases. The basic plan doesn’t offer technical assistance from a human.

Developer Support Plan

This plan is called the Developer, highly recommended for those who are trying out or conducting experiments in AWS it includes everything that is in the base plan, along with:

Best practice advice
Diagnostic tools
Architectural guidance to blend products, features, and services

This plan also gives you unlimitted support cases but only one person can be made – the primary user.

Business support plan

This is the point where support becomes more robust, but it’s not free, and the costs are not predictable. The plan is charged every month and the support fees are calculated based on each month’s gross AWS charges. The minimum monthly charge is $100, and what you will be paying is either the minimum , or an amount in your AWS charges on the scale of sliding:

10% up to $10,000
7% between $10,000 and $80,000
From $80,000 up to $250,000
3 % over $250,000

For this price, you get everything in the basic and developer plans, plus access to the AWS Trusted Advisor console and the AWS Support API. It allows you and your IT team to inspect your environment to discover opportunities to cut costs, beef up security, as well as improve both efficiency and reliability.

There will also be support for Amazon Elastic Compute Cloud instance operating systems and configurations as well as assistance with performance issues involving the most popular external AWS applications.
The Enterprise On-Ramp plan and Enterprise Support plans

Enterprise On-Ramp as well as Enterprise Support plan customers get all the services available to business plan customers including application architecture guidance and infrastructure event management and a technical account manager who can work with your particular needs and requirements.

The plan also includes white-glove for routing and business management reviews. These plans are offered at price:

Enterprise On-Ramp pricing requires an annual minimum of $5500 or 10 percent from your AWS monthly revenue.

Enterprise pricing requires an annual minimum cost of $15,000 or

10% of up to $150,000
7 percent of $150,000 to $500,000
Five percent of $500,000 to $1,000,000
3 % over $1,000,000

Keep in mind that when you use AWS Support plans if you use that plan once and then cancel it, you’ll be responsible for the entire monthly cost and, if you decide the plan doesn’t work suitable for your mid-billing cycle and you decide to cancel, you’ll be charged for the whole month.

Not only is billing complicated, but these plans may not provide the level of support you require without significantly enhancing your IT staff. You’ll have to hire the overall cloud administration, development as well as security specialists, and this can be expensive.

In the case of many businesses it’s logical to employ a managed service provider. Let’s talk about why.
MSPs always have your back

The business you run doesn’t need support only in the event of an issue. It is important to avoid any issues, and MSPs offer a holistic solution by ensuring the complete management of your applications and workloads. With experienced, expert Dev Ops and Sec Ops and the managed service, you can concentrate on your bottom-line concern that is operating a profitable business.

When it comes to budgeting process for technical support with an MSP there’s no guesswork, or percentages of gross to worry about. Monthly costs are predictable as you’ll be paying the same price every month. Furthermore the benefits of an MSP similar to IGGroup offers these benefits to AWS customers:

24×7 availability

Effective use of resources – your team’s internal resources can remain focused on internal business initiatives to keep you competitive and expanding.

Scale your business quickly

Data security: Your MSP Sec Ops specialists can find and resolve security gaps as well as provide ongoing surveillance for security vulnerabilities within the cloud and your company network.

Help you plan for the future

Peace of mind

AWS Managed Service Provider AWS Managed Service provider, as part of complete support, will assist you to develop and design, create and migrate, as well as run and manage, and improve your cloud implementations. Managed services dedicated to you will allow you to access experts in cloud engineering and architects you require at a fraction of cost of hiring an employee.

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